Returns
Returns and refunds
If a piece is not right, send it back within the window your order shows. Below the policy you can follow any return you already have open.
The return window
Each shop sets its own window, and the one that applies to you is shown on the order itself rather than here — that is the number you agreed to at checkout. The window starts when you confirm receipt.
How to return a piece
Open the order and request a return, giving the reason. The jeweller reviews the request, and once approved you send the piece back and record the carrier and tracking number. The shop inspects it on arrival.
Refunds
A refund is issued after inspection confirms the piece came back as described, and goes to the payment method you used. If inspection disagrees with the reason you gave, the shop records why, and you can escalate the case to Gemsense from the order.
Your returns
Sign in to follow a return you have opened.
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